So I spent an hour on the phone with various repair centers and official Apple tech support today. I’ve got to hand it to them, Apple’s tech support handled it rather well. I was treated gingerly by the man on the other end of the line until we saw eye to eye on the fact that I actually knew what a Hard Drive failure was and how to identify it. In the end I saved a lot of time because I already knew what the problem was, and only had to do a little checking for him booting from the OS X installer discs.
After a 20 minute or less conversation with him, we had agreed that the hard drive would need to be replaced, and that it wouldn’t cost me a cent, as it is still under warranty. I settled for somewhere between option one and two. Rather than send it to Apple and wait 2 or 3 weeks and never see the broken drive again, I took it to a Apple certified store in Columbus, Ohio, called Computer Site Columbus, or CSC.
CSC was very professional and informative, I was greeted by an open room and multiple people where they took down all of my information, serial number, and Apple support ticket number. The bench time should only be 5 or 6 days, which means I should have it back by mid week. As an added bonus, since I took it to a privately owned store instead of sending it to Apple, I will also get to have my broken HDD returned to me when I go to get my laptop. Possible data recovery, anyone? All’s well that ends well, I suppose.
On a side note, hopefully in a day or two I’ll post a picture of a car model that College-Now grad Matt Spring has been working on in Blender!